TRENDS

Nueterra Surgical Facilities: A Cut Above the Rest

In November, all 25 Nueterra facilities that use CTQ's automated patient satisfaction survey, including both surgery centers and hospitals, generated a combined average score that exceeded the national average on every key performance indicator including the two loyalty indicators: confidence in care and recommend the facility. Nueterra was the only company to achieve this level of excellence in 2009.

Nueterra facilities also saw a significant increase in 12 different measures that comprise the survey's "people" category, which recognizes excellence on the part of everyone who has direct patient contact.

David Ayers, president of Nueterra's Surgical Facilities Division, said the company's consistently strong performance across the country reflects its commitment to providing patients with quality, affordable surgical services in a patient-centered environment.
"We've been saying for some time that physician-owned facilities are part of the health care reform solution because they provide patients with a quality, convenient and comfortable alternative for receiving the care they need," Ayers said. "Nueterra is pleased to be a leader in the industry and will always be committed to our patients."

This latest recognition follows CTQ's announcement in October that three Nueterra facilities–Marysville Surgical Center in Ohio, and Manhattan Surgical Hospital and Ridgewood Surgery Center in Kansas–received the coveted Apex Quality Award, which is only given to the highest performing health care facilities and recognizes providers for their excellence in patient satisfaction and loyalty attributes. Only 22 winners nationwide received the award in 2009.

Nueterra CEO, John Schario, expressed appreciation to Nueterra staff. "Patient satisfaction is a key driver of our continued success. But we can only reach this level of excellence through the never-ending commitment of each of you to our patients...and to each other. Working together as a tight-knit team focused on delivering quality health care services every day, we will continue to drive each of our facilities, and Nueterra as a whole, to even greater success and recognition.